Volunteer Guide

Volunteers are expected to follow rules of conduct that will protect the interest and safety of all volunteers, staff and clients of Malachi Center. 

The following are only some examples of inappropriate conduct:

• Theft or inappropriate removal or possession of MC’s property or that of any MC volunteer, staff, visitor or client, including failing to cooperate fully in any MC investigation.
• Altering MC reports or records.
• Volunteering under the influence of alcohol, illegal drugs and/or illegal or unauthorized possession, distribution, sale or use of alcohol or illegal drugs in the volunteer environment.
• Creating a disturbance on MC premises, at sponsored activities or in areas which could jeopardize the safety of others.
• Violation of MC, federal, state or local safety and health rules.
• Inappropriate use of telephones, computer equipment or systems, mail system, email system, facsimile machines or other MC owned equipment.
• Unauthorized disclosure of MC proprietary or confidential information.

Drug-Free Workplace

Illegal drugs, abuse of prescription drugs and alcohol pose a threat to the welfare and safety of client, staff and volunteers. Therefore, Malachi Center is a drug free workplace and will take measures to ensure its volunteers are free from the effects of alcohol, prescription drugs or illegal drugs at all times while on duty. 

Social Media

Volunteers are asked to refrain from posting during their service shift unless expressly approved by shift supervisor prior to any media sharing. Inappropriate postings that may include discriminatory remarks, harassment, threats, or disclosure of confidential information are subject to disciplinary action. Always be fair and courteous to volunteers, staff and clients. 

Confidentiality Issues

In keeping with the ethics, values and principals of Malachi Center and of the Privacy Act of 1974, volunteers will keep private and confidential the following information that includes:

• All transmitted electronic data interchange (email, fax, cell phone, communication device, internet, et al.)
• All records/files/conversations (active or overheard) pertaining to MC’s clients/donors/volunteers/staff.
• All names, addresses, phone numbers, emails and physical/mental status, pertaining to the MC’s clients/donors/volunteers/staff.
• Volunteers will shred/throw away all documents that are no longer needed, as instructed by staff.
• If uncertain what information (financial, client related, etc.) is confidential, volunteers will ask staff for clarification.

Client Volunteers

Clients may be accepted as volunteers, where such service does not constitute an obstruction to or conflict with provision of services to the client or others. Relatives of clients may also serve as volunteers, but will not be placed in a position of direct service or relationship to members of their family who are receiving services.

Volunteer Tracking & Accrued Hours

A volunteer identification badge will be issued after participating in the Volunteer Orientation, typically after their first day of volunteering, and must be worn while on duty. As a representative of the Malachi Center, it is important that nametags be visible at all times. All volunteers are asked to record all service hours and the area(s) in which their service is performed in the Volunteer Log at the beginning and end of each service shift. All volunteers must scan each time they start and complete service hours. Short-term volunteers will not be issued an ID. Any questions about volunteer tracking should be directed first to your immediate managers and then to the Advancement Department.